FAQ

We help small businesses owners drive traffic, leads + sales via Social Media Marketing.

Knowing what to post is only half the battle, finding it is the other. Our team of professionals takes away searching paid by posting relevant engaging content to share with your followers. #winning #likeaboss

  • Will you work in any industry?

    No. We will not work with CBD/Hemp products, Sex or Adult Entertainment, Gambling, Alcohol or Drugs or any other service/product we perceive as misleading or not aligned with our values. 
  • What is included in your Social Media Packages ?

    Social Media Packages All of our packages include scheduling to Facebook, Instagram, Twitter, LinkedIn, Pinterest and Google My Business profiles.
  • Do you respond to questions and offer community management?

    Due to working in global time zones, it is not always possible to respond to your audience immediately so community management is NOT included in our gigs. It would be up to you to manage questions and responses from your customers. However, I can - Invite new fans on FB - Engage with Likes on FB
  • What analytics do you provide?

    All plans include a dashboard at where you can check analytics for your Social Media accounts. We also suggest setting up Google Analytics to track your web traffic and social goals and events.
  • Is there Support if I get stuck?

    Of course! Our team of friendly support experts are ready to answer your questions and solve any problems that you may come along. Just send us a message using out Ticket System or Client Portal.
  • What happens after I purchase this gig? How long to get started?

    You will be sent an onboarding profile questionnaire(s) to complete 2. You will be asked to connect your social profiles to our dashboard 3. It takes up to 10 business days to get started 4. We prefer to work long term with clients to get a smashing ROI
  • Can I preview the posts prior to them being posted?

    Absolutely, yes
  • Do you offer Refunds?

    No. All services are prepaid monthly in advance with no contracts. Please see our refund policy for more information.
  • Do you offer a Free Trial?

    We do not offer a trial period at this time. Our pricing is too finely tuned to offer a free trial. A lot of work goes into setting up your service, with no setup fee charged. We recommend giving us a try for one month to see how freaking awesome we are.
  • What is your Social Media Action Plan?

    All our plans include a Social Media Action Plan. This will be provided by your account manager to help you get started and make the best use of our services, delivering, planning & action tasks, and activities together, optimising for best practices.
  • Full access to the Social Dashboard Add On, What is this?

    Full access to the Social Dashboard - social media software, including 100,000 library of images and 10,000 templates, built-in graphics editor, analytics and a reporting tool.
  • I have more questions

    Please contact us
  • What is Facebook advertising and what are its benefits?

    Some of our plans include Facebook advertising budget and management. Under which we’ll create and manage a Facebook ad campaign for "Likes". It is a small amount that we spend but gets results. This included budget is for for the growth of engagement/likes and leads. Facebook advertising has been proven to be a great tool for increasing reach and brand loyalty. It’s especially recommended if you have a small business.
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    I Don't Have Any Social Media Accounts Yet. Can You Create Those For Me?

    Yes, sure we can. There is an additional cost for this

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    What happens after I purchase ?How long to get started?

    You will be sent an on-boarding profile questionnaire(s) to complete It takes up to 10 business days to get started 

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    I Usually Have Promotions And Offers For My Business. Can You Promote Them?

    Yes, definitely. You can just send them to your account manager monthly in advance

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    Can I Also Post On My Social Accounts While You Are Working On Them?

    Yes. They are yours, after all! We’ll take care of your Social Media, but you can always engage if you would like to!

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    How Relevant Is The Content That You Post?

    All the content that we post will be specially crafted for your business by a content specialist to engage your audience.

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    Who owns the content copyright?

    You do. Any custom content we design for you is 100% yours. We claim no ownership of any content upon completion, and we will never republish, repurpose, or distribute your content in any locations but yours